Tuesday, March 20, 2007

Customer Disservice

I give up. This is an actual e-mail. I've re-ordered the pieces for easier blog readability.

PART 1 - ORIGINAL E-MAIL

> -----Original Message-----
> From: --------
> Sent: Mar 17, 2007 5:20:20 PM
> Subject: Amazon Promo Center Email
>
> First Name:
> Last Name: -------
> Email: -------
> Zip Code: --------
> Phone: ---------
> Rebate For: MOTOROLA RAZR V3I PHONE (CINGULAR)
> Comments: We canceled the order and return the phones to Wirefly. (One
> was defective and they don't do exchanges.) We've repurchased the phones
> through Amazon.com instead and so ------ isn't a valid request
> anymore. Sorry for the hassle.
> Tracking Number: ------

PART 2 - THEIR FIRST RESPONSE

On 3/19/07, Amazon Rebates wrote:
>
> Dear ------------: Tracking number: ------------
>
> Thank you for your rebate inquiry. We are pleased to inform you that your
> submission has been received, and it is in the final stages of validation.
> Once we have verified that you have maintained your service for 90 days, the
> rebate should be mailed within 30 days.
>
> We appreciate your participation in this promotion. If there is anything
> else we can do to assist you, please contact us at
> amazon_consumer@parago.com. We are always happy to help.
>
> You can also track the status of your rebate, using the Tracking number
> above, at www.rebateshq.com/amazon-rebates.
>
> Eddy
> Promotions Customer Services

PART 3 - MY RESPONSE TO THEIR RESPONSE

-----Original Message-----
From: -------------
Sent: Mar 19, 2007 10:30:01 PM
Subject: Re: Amazon Promo Center Email (#----------)

Hi, actually, if you'll re-read my original e-mail, we've canceled the order
and returned the phones to Wirefly. We no longer qualify for the rebate.
Just wanted to let you know so you could cancel the refund request.
Thanks/sorry.

PART 4 - THE POINT AT WHICH I GAVE UP

Dear ----------:

Thank you for your rebate inquiry. Your rebate is in the final stages of validation. Once we have verification of your purchase/service, the rebate should be mailed within 30 days. Generally, verification takes no more than 14 days, but sometime it can take up to 30 days.

We appreciate your participation in this promotion. If there is anything else we can do to assist you, please contact us at amazon_consumer@parago.com. We are always happy to help.

You can also track the status of your rebate, using the Tracking number above, at www.rebateshq.com/amazon-rebates.

Eddy
Promotions Customer Services


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