Tuesday, October 16, 2007

Can I Keep It?

I tried, I really tried. Either Amazon, Wirefly, RebatesHQ, Cingular, etc., have really bad record keeping, bad customer service or they're just happy to give away money. So, we're going to cash the check. Thank you, everyone!

My submission to Amazon:

So I bought two cell phones through Amazon(Wirefly) and
applied for the refund. Then one of the phones broke so we returned
the entire order to Wirefly. I e-mailed RebatesHQ 3 times telling
them to cancel the refund and they just kept e-mailing back to tell
me it was in progress. So I made a new order for 2 phones, this
time making sure to go through Amazon(not Wirefly). It, too, had a
rebate. So now I've gotten two rebate checks. So should I just
throw one of the checks away (or I can deposit both of them? -smiley
face-) If you want me to destroy one of them, do you need the check
number? Thanks, James

Their response:

Thank you for writing to us at Amazon.com.

I have checked your orders and see that this rebate is been offered
by Wirefly, one of our registered third party merchants.

Because promotional offers are not shared among sellers, and your
purchase for this item was from our partner, Wirefly, you need to
contact the merchant for any clarification regarding the rebate.
I'm sorry if this was unclear when you placed your order.

If you have any questions regarding your order, you will need to
contact the customer service team of Wirefly with your inquiry.
You can reach their customer service using the information below:

customerservice@wirefly.com (or)
1-888-843-2485 (6am-6pm EST)

We are very sorry for any inconvenience that this situation may have
caused and would like to thank you for your understanding and
patience.

Thank you for shopping at Amazon.com.
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