Wednesday, May 19, 2004

We don't care how many bars you have

AT&T spun off AT&T Wireless into its own company. Then the new company sold itself to Cingular Wireless. That deal is still in progress.

But Sprint still keeps running ads on Bloomberg criticizing AT&T and AT&T Wireless.

I guess that didn't phaze AT&T because they've now announced a deal to resell Sprint PCS under their own name.

Yeah, that's good... the technical ineptitude of Sprint PCS combined with the customer service cluelessness of AT&T. AT&T spends a lot of money training their customer service reps to be professional and curteous to the point where you feel like they care. But talk with them long enough and you'll realize that AT&T doesn't give them enough information to allow them to be helpful and you start to hear the edge in their voices.

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