There Is No One Superior To Me

I know I rail often against Sprint PCS because of how much they have sucked, continue to suck and always will suck, and I often tell you how phenomenal Verizon Wireless is. But, they are not without their faults, so it's only fair I relate a recent problem I had with Verizon Wireless. Happy Ending, but unhappy process.

I recently made a trip to the east coast. I knew that my plan only covered the west coast, so I called Verizon Wireless to find out if they had any plans that covered the entire country that was comparable to what I had. They described a plan to me and I said I'd confer with my wife and call back. Well, I did call back, and indicated that I wanted the plan. The operator confirmed and said it would start with the next billing cycle, two days into my trip. Fine, I had colleagues with national plans who said I could use their phones during the trip.

On the day we were to leave, I called Verizon Wireless to confirm that the new plan would be going into effect and they confirmed that it was. So I flew to Virgina and didn't use the phone for two days. On the new plan day, I began using my phone.

Imagine my surprise when I opened my e-mail and saw a bill for $36 more than I was expecting, and that all of it was out of area roaming. I was confused and annoyed so I called Verizon Wireless. They said they had no record of the call to place the order and the call the day of the trip I just asked general questions about roaming, according to the notes.

WTH? Uh, no. The woman was not that polite at all. I realized I was going to get nowhere with her and said "Ok, I guess I need to take it to the next level." and she said "You want to upgrade to a new plan?"

Uh, no. I said "No, I want you to transfer me to someone more superior." To which she replied "Sir, there is no one more superior, but I will transfer you to a manager." I'd swear I couldn't believe my ears, but yes, that is indeed what she said. Manager came on not too long later, I related the entire story again, she credited me the full amount and hooked me up with the other plan.

Happy Ending, but by did that first representative suck.

eBay - The Perpetual Fraud

Tiffany's is suing eBay because they say that eBay knowingly profits in counterfeit Tiffany Products and in fraudulent auctions that purport to have Tiffany products for sale.

My Witness

I guess I'd make a good witness. This story from Lori says that people in bad moods are more likely to recall accurate details than those in good moods.

Go, Speedracer, Go

My wife frowns, but I thought this was kinda cool... maybe because I could live vicariously through it... guy gets ticket for doing 205 MPH on a motorcycle. Some people are saying his bike couldn't do that speed, but the guy did work at a motorcycle shop, so he may have modified it.

How To Write a Book

This is a pretty cool link that has lots of resources for writing, including a guide to pretty much every possible outline for a dramatic story.

Buh-bye, Mike

This is belated, but Michael Eisner is leaving Disney in 2006. Woo hoo!

Oops

A Ferrari GTB 308 sits under a collapsed carport damaged by Hurricane Jeanne Sunday Sept. 26, 2004 at a mobile home park in Port St. Lucie, Fla. (AP Photo/David Adame)

(from Lori who asks "What was a Ferrari doing at a mobile home park?")